How can we help?

Oryva is coming soon to Google Play. Meanwhile, install the APK: on the TV, install the “Downloader” app, then type the address oryva.org/apk. Allow installs from Downloader when the TV asks. Details are on the Download page.

In the app, choose “Create an account” (or “Continue with Google”). A 6-digit code arrives by email: enter it and the 7-day Premium trial starts at once. No email? Look in your spam folder, then ask for a new code.

Open Oryva on the TV: a code appears to connect it with your phone. On the phone that is already signed in, open Account → “Connect a TV or a device” and enter that code. The TV gets your account and your sources, encrypted.

All of Premium for 7 days, without a card. At the end, nothing is charged: the account moves to Free, and your sources, profiles and favourites are paused, not deleted. One trial per person and per device.

Account → “Add a source”. Choose what your provider gave you: server + username + password (Xtream Codes), a playlist link or file (M3U), or a portal address + MAC address (Stalker). Oryva provides no sources.

On the TV, open “Add a source”: a code appears. On your phone or computer, go to oryva.org/en/add, enter the code then the source. It is encrypted in your browser for that TV only.

1. Check that your subscription with your provider is still active. 2. Check the address, username and password (or MAC address) again. 3. Try the same source on another device or network. If the app says the server refuses the connection, it is your provider you need to contact. Otherwise, write to us.

The guide comes from your source. If it is empty (“No TV guide provided”), your provider does not supply one for these channels. If it looks old or shifted, use “Refresh the source and the guide”; if the shift stays, it usually comes from the provider: tell them, or write to us.

On oryva.org/en/premium, sign in with a code sent by email, choose monthly (€4.99) or yearly (€49.99), then pay by bank card or PayPal. Premium turns on on all your devices within seconds.

On My subscription, “Cancel my subscription”, then confirm: it’s done, and a confirmation goes out by email. Premium stays active until the end of the paid period, and nothing more is charged.

You have 14 days after subscribing to withdraw: write to us from your account address. You are refunded the price paid, less the share of the service already used, within 14 days, to the payment method used.

If PayPal cannot renew your subscription, you get an email. Check the payment method of your PayPal account; without payment, the account goes back to Free, without losing anything.

Account → Devices → “Sign out” on the device. Useful if you reached the limit (2 on Free, 5 on Premium) or if you do not recognise a device: then also change your password.

On the sign-in screen, “Forgot password”: a code arrives by email to choose a new one. All your devices are then signed out, for safety.

With Premium, up to 5 profiles, each with its own favourites and progress. The kids profile hides adult categories. The profile choice shows when the app opens; “Manage profiles” lets you rename or delete them.

Delete: in the app, Account → “Delete my account”, or without the app on oryva.org/en/delete-account. To get a copy of your data or for any other request: choose “Personal data” in the form below, we answer within one month at most.

Most often, the source or the network is saturated. Use Ethernet for the TV if you can, restart the router, try another channel from the same source. If every channel cuts out, contact your provider; if only one source has trouble in Oryva, write to us.

During playback, open the player menu (OK button on the TV, tap the screen on the phone) then “Audio” or “Subtitles”. The tracks available depend on the source.

Replay depends on your source: only channels for which it keeps an archive show it. It is part of Premium.

With Premium, open “Multi-view”: two channels on the phone, up to four on the TV. OK gives the sound to a channel; OK again opens it full screen; a long press changes the channel.